We can begin by verifying and rebuilding your data. Let's try running some troubleshooting steps to determine why the reports are not working on your QuickBooks Desktop for Mac. If you have additional questions, click the Reply button and post a comment. This will help to ensure that the browser and system are optimally configured for QBO. I suggest running the Health Checkup tool. This is to isolate this unexpected behavior. You can also give a try using another browser when performing the process. Removing it speeds up the web browsing experience. If the report options load seamlessly, shift back to your regular browser, and remove the cache. Internet Explorer: press Ctrl + Shift + P.Mozilla Firefox: press Ctrl + Shift + P.You can start by opening the company in a private browser.Īll websites and information you access will be discarded without a trace once the browser is closed: Welcome aboard to the Community, get you back up and running opening reports, let’s perform the basic troubleshooting. That information should get you on the right track. Please let me know how that works for you. I'm to here provide you additional assistance if you need anything else. This step resolves most browser-related issues. Alternatively, you can use a different supported browser (Internet Explorer, Chrome or Firefox). If QBO shows the correct figures on the report, I suggest you go back to your main browser and then clear the cache. Press Control + Option + P (Safari) keys on your keyboard.Press the Ctrl + Shift + P (Firefox or Internet Explorer) keys on your keyboard.
Press the Ctrl + Shift + N (Google Chrome) keys on your keyboard.This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser. It's possible that this is a webpage cache issue. To verify, we can try using your browser's incognito feature. We haven't received similar reports about this. Let's make sure QuickBooks Online (QBO) is showing the correct data on the Sales by Item Detail report. Thanks for joining this conversation, Wgeary.